Frequently Asked Questions
- Avoid hold times by checking out these commonly asked questions and answers. For more information, visit our other support channels:
It is recommended to use standard 10W-30 motor oil. For colder climates beneath 20° F, it is advised to use 5W-30. You can also reference your owner’s manual under “Specifications” for more information.
Use unleaded gasoline with an ethanol content of 10% or less. This means you should avoid Flex Fuels or E85 gasoline as it contains higher amounts of ethanol.
We recommend using 20-40-lb. propane tanks.
The first five hours of usage we call the break-in period. The purpose of the break-in period is to seat the rings of the piston. During the break in period stay at or below 50% of the running watt rating and vary the load occasionally to allow stator windings to heat and cool. As with all new engines, the piston rings and cylinder need to be broken in.
This is important for the newly manufactured cylinder wall and rings to seat themselves. It is not necessary to run the generator for five hours straight to do the break-in period. The generator can run for five hours over any period up until they reach those five hours.
The machine can run for as long as it has fuel in it or supplied to, only shutting down momentarily to cool the machine for refueling.
This is not recommended because adding an extension to, or modifying, your generator’s fuel system will be done at your own risk. This will also void your warranty.
Unfortunately, your machine will not operate using natural or gas propane. It is designed to run on gasoline only. We cannot recommend or encourage the modification of the generator in this fashion as it will void your emissions warranty. We have dual fuel units and a tri-fuel pre-configured generator to consider for purchase.
You can parallel your inverter with any other Champion inverter that has the same black- and red-squared syncing ports. You can use our Parallel Kit Selector Tool to help you determine the best kit for pairing two inverters.
We do not recommend modifying or adding any kind of silencing mufflers to the already-existing exhaust system; doing so will be done at your own risk and will void your warranty.
You cannot add a remote- or electric-start feature to any of our products that do not come equipped already with such features. We are sorry about that.
Please refer to your owner’s manual under “Storage” or visit our Help Center.
You can view, download, and print an owner's manual from our Product Manuals page.
The battery used in our GM3500iAE is a lithium ion battery, its electrode material is LiFeO4, and its electrolyte state is liquid.
Please follow below steps:
First, press the button for a little longer, preferably for more than 1 second.
Second, if the remote control still cannot control the flame-out. Try to re-pairing the remote control.
Pairing method: Press and hold the one-key start button on the panel for more than 5 seconds, until the green light on the button is always on, then press the remote control button "on" or "off" until the light is off. Then the repairing is successfully. (On our user manual also has this repairing method. )
If repairing still not working, need to change the remote control key.
It's bonded. Can be change to floatting.
Pls follow below.
The highlighted yelow and green wire which in between the white wire and grounding, need to be removed.
We can be reached by calling 866-960-2920, 24 hours a day, seven days a week.
You can also reach us via email by dropping us a line.
You can email us by filling out this form or by visiting our Help Center for self-service assistance.
You can easily register your product by visiting our Product Registration page.
The serial number can usually be found on a silver or white sticker along the frame of the product or on the cover page of the owner’s manual – visual example.
Our portable generators come with a one-year limited warranty for recreational use from the purchase date that includes parts and labor.
Please refer to our warranty specifications.
To search a product on our site, select “Products” from the choices at the top and search by product category or you can enter a specific model number in the search bar at the top, right corner.
To place an order for parts, please feel free to give us a call at 866-960-2920. Our lines are open 24 hours a day, seven days a week.
If an incorrect part was received, please give us a call at 866-960-2920 or send an email to warrantiessmallengines@gmail.com.
Please refer to Shipping & Returns.
China Headquarter
+86 18523141224
Service Time: 8:30am-5:00pm Beijing Monday to Friday
Caojie Industrial Park,Hechuan District,Chongqing
U.S.A Service Center
866-960-2920
Service Time: 8:30am-5pm U.S. Monday to Friday
Rancho Cucamonga Ca 91730
